A survey of cultural competence of critical care nurses in KwaZulu-Natal
Background. Nurses are primary caregivers and have a key role in providing care in a culturally diverse healthcare system, such as in South Africa (SA). Nurses need cultural competence in the management of patients within this cultural context. A healthcare system staffed by a culturally competent workforce can provide high-quality care to diverse population groups, contributing to the elimination of health disparities.
Objective. To describe the self-rated levels of cultural competence of nurses working in critical care settings in a selected public hospital in SA.
Methods. A quantitative descriptive survey was conducted with nurses from eight critical care units in a selected public hospital in KwaZulu-Natal, using the Inventory to Access the Process of Cultural Competency - Revised (IAPCC-R) cultural competence questionnaire.
Results. The overall cultural competence score for the respondents was 70.2 (standard deviation 7.2) out of a possible 100, with 77 (74%) of the respondents scoring in the awareness range, 26 (25%) in the competent range, and only 1 in the proficient range. Nurses from non-English-speaking backgrounds scored significantly higher in cultural competence than English-speaking nurses.
Conclusion. In addressing the many faces of cultural diversity, healthcare professionals must realise that these faces share a common vision: to obtain quality healthcare services that are culturally responsive and culturally relevant to the specific cultural group.
Jennifer de Beer, Critical Care Nursing, School of Nursing, University of KwaZulu-Natal, Durban, South Africa;College of Nursing- Jeddah , King Saud bin Abdul Aziz University for Health Sciences, Saudi Arabia
Jennifer Chipps, School of Nursing, University of the Western Cape, Cape Town, Western Cape, South Africa
Cite this article
Date published: 2014-10-29
Full text views: 17923